Fuller Smiles - Santa Monica
1746 Ocean Park Blvd, Santa Monica, California, 90405
The office is visually appealing and modern, and many patients love the friendly, beach-vibe atmosphere. However, there is a recurring pattern of complaints regarding aggressive upselling and confusing billing practices. While many patients have had great clinical experiences, others feel the office prioritizes profit over patient well-being. It is a polarizing practice where the clinical quality is often overshadowed by administrative friction.
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Always request an itemized bill with CDT codes if you are unsure about a charge.
✓ What Works Well
- Modern, clean, and inviting office
- Friendly and personable clinical staff
- Easy to schedule same-day appointments
✗ Areas to Improve
- Frequent complaints about aggressive upselling
- Confusing and sometimes predatory billing
- Inconsistent communication from office staff
- Are all these recommended procedures actually necessary?
- Why was I charged for a service I didn't receive?
- Is this office in-network for my insurance?
The office looks great, but watch your bill.
Dr. Katie is wonderful, but the front desk is difficult.
Get a second opinion if you are quoted for expensive work.
- Category Health & Medical
- City Santa Monica
- State California
- Postcode 90405
- Country United States
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