9850 Von Allmen Ct, empty, Louisville, Kentucky, 40241
This eye center is generally well-regarded for its clinical expertise, with many patients praising the doctors for their skill and thoroughness. However, there is a recurring theme of frustration regarding administrative issues, including poor phone communication, scheduling errors, and occasional rudeness from the front desk staff.
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The clinical care is top-tier, but be prepared to be persistent with phone communication.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff is a bit of a mess.
Dr. Ensley is a miracle worker.
Communication is a major pain point.