7635 Shelbyville Rd, empty, Louisville, Kentucky, 40222
This eye center has a polarized reputation. While many patients praise the clinical expertise of doctors like Dr. Bassett and Dr. Paxton, there is a significant volume of complaints regarding billing errors, poor customer service, and difficulty reaching the office by phone. The administrative side of the practice seems to be a major pain point for many.
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Keep detailed records of all payments and billing statements; the billing department is notoriously difficult.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the billing department is a disaster.
I love my eye doctor, but I'm tired of the runaround.
The clinical care is excellent.