Gaffar Syed MD
801 Toll House Ave, Suite H4, Frederick, Maryland, 21701
Patients generally praise the providers for being attentive and thorough, often highlighting a personalized approach to care. However, there is a significant divide regarding the office management and front desk staff. Many report long wait times and frustration with administrative processes, including billing and communication. While the medical care is often described as top-notch, the operational side of the practice leaves many feeling like just another number.
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Use the online portal for scheduling to avoid the notorious phone hold times.
✓ What Works Well
- Attentive and thorough providers
- Good bedside manner
- Effective treatment plans
✗ Areas to Improve
- Unprofessional front desk staff
- Difficult to reach by phone
- Billing and insurance processing issues
- How do I get my lab results?
- Why is it so hard to reach the office by phone?
- Are they accepting new patients?
Providers are spot on with care
Front desk needs a serious overhaul
Billing is a headache
- Category Health & Medical
- City Frederick
- State Maryland
- Postcode 21701
- Country United States
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