Entertainment · Video Game Store
GameStop
300 Colonial Promenade Pkwy, STE 3100, Alabaster, Alabama, 35007
Google Maps
Updated: 20 May 2026
Authenticity Score: 75/100
About
This store is a mixed bag. Many customers love the friendly, knowledgeable staff who go out of their way to help. However, there are frequent complaints about poor customer service, lazy employees, and issues with online orders or inventory accuracy. It seems to depend heavily on which staff member is working.
Our Review Process
20
Most Relevant
10
Newest
20
Highest rating
19
Lowest rating
We analyze 69 public reviews for GameStop using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Experience & Ambience
65/100
Pricing
70/100
Pro Tip
Call the store directly to confirm inventory before placing an online order.
Collectibles available
Trade-in services
Pros & Cons
✓ What Works Well
- Knowledgeable and friendly staff
- Good selection of collectibles
- Clean and organized store
✗ Areas to Improve
- Inconsistent customer service
- Inventory issues
- Poor online order management
Frequently Asked Questions
- Do you have this game in stock?
- Can I trade in my console?
- What is your return policy?
User Feedback
Staff is top-notch
Avoid online pickup here
Hit or miss experience
Quick Info
- Category Entertainment
- Neighborhood Alabaster
- City Alabaster
- State Alabama
- Postcode 35007
- Country United States
