Gastro Health - Catonsville
700 Geipe Rd, Suite 230, Catonsville, Maryland, 21228
Patients generally appreciate the medical expertise and bedside manner of the doctors, particularly Dr. Solomon and Dr. Banagura. However, the administrative side is a major pain point, with frequent complaints about billing errors, insurance verification issues, and difficulty reaching the office by phone. While the clinical care is often described as top-notch, the operational inefficiencies and poor communication from the front desk leave many feeling frustrated. It is a classic case of great doctors let down by a clunky support system.
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Always verify your insurance coverage and billing codes directly with your provider before the procedure to avoid surprise bills.
✓ What Works Well
- Highly knowledgeable and empathetic physicians
- Efficient clinical procedures
- Friendly and caring nursing staff
✗ Areas to Improve
- Poor administrative communication and phone accessibility
- Frequent billing and insurance coding errors
- Long wait times for appointments and procedures
- Why was my screening coded as a treatment?
- How can I get a human on the phone?
- Why was my appointment cancelled without notice?
Clinical staff is spot on, but the front office is a mess.
Great doctors, but the billing department is a nightmare.
Wait times are hit or miss, but the care is worth it.
- Category Health & Medical
- City Catonsville
- State Maryland
- Postcode 21228
- Country United States
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