Gastro Health - Oakwater Downtown
3885 Oakwater Cir, Orlando, Florida, 32806
Patients are generally satisfied with the medical providers, often praising their bedside manner and thoroughness. However, the office administration is a frequent source of complaint. Issues with phone responsiveness, prescription refills, and appointment coordination are common. It seems like a case of great doctors hampered by a struggling support team.
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Use the patient portal for non-urgent requests, as phone lines are often overwhelmed.
✓ What Works Well
- Knowledgeable doctors
- Good bedside manner
- Thorough explanations
✗ Areas to Improve
- Unresponsive phone lines
- Difficult prescription refills
- Poor appointment coordination
- How do I get a prescription refill?
- Why can't I reach anyone by phone?
The doctors are 5 stars, but the office staff is 1 star.
Great care once you actually get in the room.
Communication is a major barrier here.
- Category Health & Medical
- City Orlando
- State Florida
- Postcode 32806
- Country United States
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