721 Wellness Way, Suite 100, Lawrenceville, Georgia, 30045
Dr. Lord is highly regarded for his medical expertise, bedside manner, and long-term patient relationships. Many patients trust him implicitly. However, there are recurring complaints about administrative issues, including billing disputes, difficulty reaching the office, and poor communication. It's a practice where the medical care is strong, but the patient experience is often marred by poor office management.
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Follow up on lab results via the patient portal rather than waiting for a phone call.
✓ What Works Well
✗ Areas to Improve
Dr. Lord is the best, but the office staff is a mess.
Great care, but the wait times are unacceptable.
I feel like a number, not a patient.