Gateway Family Dental
5939 B, Gateway Blvd W, El Paso, Texas, 79925
Patients generally praise the hygienists for being gentle and informative, often highlighting a comfortable experience. However, there is a recurring divide regarding the dentist's bedside manner and billing practices. Some feel the office has become too focused on upselling and money since the change in management. Overall, the clinical care is seen as effective, but the administrative side leaves some feeling frustrated.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a clear breakdown of insurance coverage before agreeing to any 'preventative' deep cleanings.
✓ What Works Well
- Gentle and educational hygienists
- Modern and clean facility
- Effective pain management
✗ Areas to Improve
- Aggressive upselling of treatment plans
- Inconsistent billing communication
- Some reports of dismissive dentist attitude
- Why was I charged for a cleaning when I only wanted an exam?
- Is the office still under the same management as Dr. Reynolds?
Hygienists are the highlight of the practice
Billing transparency needs work
Mixed reviews on the new dentist's approach
- Category Health & Medical
- City El Paso
- State Texas
- Postcode 79925
- Country United States
readers daily.