Automobile · Tire and Auto Service

Gateway Tire & Service Center

3530 Covington Pike, Memphis, Tennessee, 38135

Google Maps Updated: 19 May 2026
Authenticity Score: 72/100
About

Gateway Tire & Service Center on Covington Pike has a very mixed reputation. While many customers appreciate the friendly staff and quick service, there are numerous reports of aggressive upselling, high prices, and poor communication. Some customers feel like they are being scammed, while others have been loyal patrons for years. It seems to be a location where your experience can vary significantly depending on who you deal with.

Our Review Process
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Newest
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Highest rating
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We analyze 75 public reviews for Gateway Tire & Service Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 65/100
Transparency 55/100
Pro Tip

Always get a second opinion if you are quoted for expensive repairs, as some customers have reported being upsold on unnecessary work.

Chain Service Center
High Volume
Pros & Cons

✓ What Works Well

  • Friendly and helpful staff members
  • Quick service for some customers
  • Convenient location

✗ Areas to Improve

  • Reports of aggressive upselling
  • Inconsistent communication
  • High prices compared to competitors
Frequently Asked Questions
  • Why is the alignment so expensive?
  • Do you offer free tire pressure checks?
  • Can I get a quote over the phone?
User Feedback

They tried to sell me work I didn't need.

Terrence is great, but other staff can be rude.

They treat you like family.