General Physician, PC Primary Care
4893 Transit Rd, Depew, New York, 14043
Patients are deeply frustrated by the lack of communication and administrative failures at this practice. Many report long hold times, unreturned calls, and billing errors that remain unresolved for months. While some individual providers receive praise, the overall consensus is that the office is overwhelmed and disorganized. Patients feel like just another number in a system that has lost its personal touch.
Always verify your insurance network status directly with your provider before the appointment, as the office staff may not catch billing mismatches.
✓ What Works Well
- Some individual providers are kind and helpful
- Convenient location
- Routine physicals are generally straightforward
✗ Areas to Improve
- Excessive phone hold times
- Poor billing and insurance communication
- Lack of follow-up on test results
- Why can't I get a human on the phone?
- How do I get my test results if the portal isn't working?
Administrative staff seems overwhelmed and dismissive
Billing issues are a major pain point
Patients feel like they are not being heard
- Category Health & Medical
- City Depew
- State New York
- Postcode 14043
- Country United States
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