Genesis Counseling Center
6330 Newtown Rd, STE 300, Norfolk, Virginia, 23502
Genesis Counseling Center receives generally positive feedback for its clinical staff, with many clients praising their therapists for being compassionate and effective. However, there are notable complaints regarding administrative issues, including high therapist turnover, billing errors, and difficulty reaching the office by phone. Some clients feel the intake process is cumbersome and that communication could be improved.
We analyze 70 public reviews for Genesis Counseling Center using our data models and filter out spam to highlight only authentic feedback.
Ask about the practice's policy on therapist turnover and patient continuity before starting long-term treatment.
✓ What Works Well
- Compassionate and skilled therapists
- Effective treatment plans
- Welcoming office environment
✗ Areas to Improve
- High therapist turnover
- Billing and insurance errors
- Difficult to reach by phone
- Why did my therapist leave?
- How do I get my records?
- Is my insurance accepted?
Therapists are great, office staff is a headache
Billing is a constant struggle
Hard to get an appointment
- Category Health & Medical
- Neighborhood Norfolk
- City Norfolk
- State Virginia
- Postcode 23502
- Country United States
