GenPsych PC
5 Regent St, Building 5S, Suite 518, Livingston, New Jersey, 07039
GenPsych Livingston is a highly regarded facility for DBT and dual diagnosis treatment, with many patients reporting life-changing experiences and praising the compassionate, skilled staff. The DBT program is frequently cited as a key factor in recovery. However, there are significant and recurring complaints about the administrative and billing departments, with patients reporting poor communication, difficulty reaching staff, and frustrating billing errors. It is a place where the clinical care is often excellent, but the operational side can be a major source of stress.
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The clinical outcomes are stellar, but be prepared to be patient with the front office staff.
✓ What Works Well
- Highly effective DBT and dual diagnosis programs
- Compassionate and skilled clinical staff
- Supportive and safe group environment
✗ Areas to Improve
- Poor administrative and billing communication
- Difficulty reaching staff and scheduling
- Frustrating billing errors and lack of transparency
- How do I resolve a billing dispute?
- Is the DBT program effective?
- How do I request a medication refill?
Clinical care is great, admin is a mess
Billing department is unresponsive
Providers are caring and knowledgeable
- Category Health & Medical
- City Livingston
- State New Jersey
- Postcode 07039
- Country United States
