Gentle Dental Albany
2708 Santiam Hwy SE, Albany, Oregon, 97322
This office has a very polarized reputation. Many patients love Dr. Pham and the hygienists, citing great care and kindness. However, there is a loud chorus of complaints regarding the oral surgeon, Dr. Van De Graaff, with many patients describing him as rude, dismissive, and unprofessional. Communication issues and billing confusion are also frequent pain points.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need an oral surgeon, ask for a referral to a different specialist if you have a history of dental anxiety.
✓ What Works Well
- Dr. Pham is highly recommended
- Friendly hygienists
- Good insurance handling
✗ Areas to Improve
- Oral surgeon's bedside manner
- Poor communication/scheduling
- Billing transparency issues
- Is the oral surgeon always this rude?
- Why are there so many billing errors?
Dr. Pham is great, but avoid the oral surgeon if you can.
They treat you like a number, not a person.
Great cleaning, but the admin side is a headache.
- Category Health & Medical
- City Albany
- State Oregon
- Postcode 97322
- Country United States
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