Gentle Dental Kirkland
13501 100th Ave NE, Suite 110, Kirkland, Washington, 98034
Patients are split. Many love Dr. Liu for his gentle touch and kindness, especially those with dental anxiety. However, the admin side is a total mess. People complain about billing errors, ghosting, and poor communication from the front desk. It is a classic case of great clinical care ruined by bad office management.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Avoid the orthodontic services here; stick to general cleanings and fillings with Dr. Liu.
✓ What Works Well
- Dr. Liu is gentle and patient
- Great for dental anxiety
- Professional clinical staff
✗ Areas to Improve
- Billing and insurance chaos
- Poor front desk communication
- Frequent appointment cancellations
- Why am I getting bills months later?
- Is the orthodontist actually in the office?
Clinical care is spot on
Admin is a nightmare
Billing is not transparent
- Category Health & Medical
- City Kirkland
- State Washington
- Postcode 98034
- Country United States
readers daily.