643 E 3rd St, Gentry, Arkansas, 72734
Patients generally appreciate the warm, homey atmosphere and the bedside manner of providers like Dr. Caswell and Catherine Casey. Many feel heard and well-cared for. Conversely, there are recurring complaints about the administrative staff, long wait times, and difficulties with referrals or prescription refills. It seems like a great clinical team hampered by front-office friction.
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If you have a time-sensitive issue, try to speak directly to a nurse rather than relying solely on the front desk.
✓ What Works Well
✗ Areas to Improve
Dr. Caswell is a gem.
Front desk needs a serious attitude adjustment.
Great care, but the admin side is a mess.