3201 S Austin Ave, Suite 210, Georgetown, Texas, 78626
Patients generally praise the doctors for being attentive and knowledgeable, often highlighting a personal touch. However, the administrative side is a major pain point, with many complaints about the phone system and front desk staff. While the medical care is often described as top-tier, the operational friction can make the experience frustrating. It is a mixed bag where the clinical excellence is frequently overshadowed by poor office management.
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Use the patient portal for communication instead of calling, as the phone system is notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on and really listen.
The phone system is a total nightmare.
Front desk staff needs better training.