Georgia Urology
900 Towne Lake Pkwy, Suite 200, Woodstock, Georgia, 30189
The medical care provided by the doctors and NPs is generally well-regarded, with many patients praising their expertise and bedside manner. However, the administrative side of the practice is a major pain point. Patients report extreme difficulty reaching the office by phone, long wait times, and poor communication regarding test results and billing. It is a classic case of great clinical care hampered by poor office management.
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If you need results, try to get them during your visit or ask for a direct email/portal contact, as phone support is unreliable.
✓ What Works Well
- Knowledgeable providers
- Good bedside manner
- Effective treatments
✗ Areas to Improve
- Impossible to reach by phone
- Poor communication
- Billing issues
- Why can't I reach anyone on the phone?
- Are my lab results ready?
Cathy the NP is fabulous.
The call center is a nightmare.
They don't return calls.
- Category Health & Medical
- City Woodstock
- State Georgia
- Postcode 30189
- Country United States
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