Gerber Collision & Glass
319 22nd St S, Birmingham, Alabama, 35233
Gerber Collision & Glass in Birmingham has a very polarized reputation. While some customers are thrilled with the fast, professional service and high-quality repairs, a significant number of others report major issues with communication, long delays, and even theft of personal items. It's a large chain, and the experience seems to vary wildly depending on the specific staff and location management.
We analyze 74 public reviews for Gerber Collision & Glass using our data models and filter out spam to highlight only authentic feedback.
Always remove all personal items from your vehicle before dropping it off, as there have been multiple reports of theft.
✓ What Works Well
- High-quality bodywork
- Convenient text updates
- Professional staff
✗ Areas to Improve
- Very long repair times
- Poor communication and follow-through
- Serious concerns about vehicle security
- How long will my repair take?
- Do you provide rental car assistance?
- Can you work with my insurance company?
My car looked brand new when I got it back.
They kept me in the dark for weeks.
The staff was friendly but the process was a nightmare.
- Category Automobile
- Neighborhood Southside
- City Birmingham
- State Alabama
- Postcode 35233
- Country United States
