Gerber Collision & Glass
201 Maynard Crossing Ct, Cary, North Carolina, 27513
Gerber Collision in Cary receives mixed reviews. Many customers are happy with the final quality of the bodywork and the helpfulness of staff like Crystal and Gail. However, there are frequent complaints about poor communication, missed deadlines, and the need for rework. It seems like a shop that does good work but struggles with organization and customer service consistency.
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✓ What Works Well
- High-quality bodywork and paint
- Helpful and personable staff
- Good coordination with insurance
✗ Areas to Improve
- Poor communication and missed deadlines
- Occasional need for rework
- Inconsistent customer service
- When will my car actually be ready?
- Why was the repair not done correctly the first time?
- Can you coordinate with my rental company?
The work is great, but the communication is lacking.
They fixed the issues when I brought it back.
Expect delays beyond the initial estimate.
- Category Automobile
- Neighborhood Cary
- City Cary
- State North Carolina
- Postcode 27513
- Country United States
