Gerber Collision & Glass
1808 Beechwood Ave, New Albany, Indiana, 47150
This shop is widely praised for its high-quality body work and professional staff, with many customers noting that their cars looked showroom-ready upon pickup. The team is often described as helpful and communicative, particularly when dealing with insurance claims. However, a subset of customers reports significant frustration with long wait times, lack of updates, and reassembly issues. While many find the service to be a great bang for the buck, others feel the process is unorganized and slow.
We analyze 75 public reviews for Gerber Collision & Glass using our data models and filter out spam to highlight only authentic feedback.
Ask for a clear timeline upfront and confirm if they have the parts in stock before dropping off your vehicle.
✓ What Works Well
- Showroom-quality finish and detailing
- Helpful with insurance claim navigation
- Professional and friendly front-desk staff
✗ Areas to Improve
- Long wait times for parts and repairs
- Inconsistent communication on status updates
- Occasional reassembly errors
- Do they detail the car after repairs?
- How long will my repair take?
- Do they work directly with insurance adjusters?
My car looks like it just came off the lot.
Communication was spotty; I had to call them repeatedly.
They handled the insurance back-and-forth perfectly.
- Category Automobile
- Neighborhood Floyds Knobs
- City New Albany
- State Indiana
- Postcode 47150
- Country United States
