Gerber Collision & Glass
1313 N Lake St, Aurora, Illinois, 60506
Gerber Collision & Glass is a mixed bag. Many customers praise the friendly staff and quality of work, especially when dealing with specific managers. However, there are significant complaints about poor communication, long wait times, and recurring issues after repairs. It's a shop that can do great work but struggles with consistency and customer service.
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✓ What Works Well
- Friendly staff
- Quality of work (sometimes)
- Good communication (sometimes)
✗ Areas to Improve
- Poor communication
- Long wait times
- Recurring issues
- How long will the repair take?
- Is the work covered by warranty?
- Do you offer loaner cars?
Find a good manager and stick with them
Communication is key
Check your vehicle after service
- Category Automobile
- City Aurora
- State Illinois
- Postcode 60506
- Country United States
