Gerhard's Kitchen, Bath & Lighting Store
6800 Gisholt Dr, Madison, Wisconsin, 53713
Customers generally rave about the design consultants, especially Jessica, who is described as patient and knowledgeable. The showroom is a major draw for seeing products in person. However, some users report poor communication and rude staff when appointments aren't made. Delivery delays and lack of follow-up on orders are the primary pain points. Overall, it's a hit-or-miss experience depending on the staff member you work with.
We analyze 79 public reviews for Gerhard's Kitchen, Bath & Lighting Store using our data models and filter out spam to highlight only authentic feedback.
Always book an appointment with a specific consultant to avoid being ignored by floor staff.
✓ What Works Well
- Knowledgeable design consultants
- Excellent showroom displays
- Helpful product recommendations
✗ Areas to Improve
- Poor communication on order status
- Rude staff if no appointment
- Long lead times for some items
- Do I need an appointment to visit the showroom?
- What is the lead time for backordered items?
- Can I get a refund if my order is delayed?
Designers are spot on with style advice.
Communication is lacking when items are delayed.
Showroom is great for getting ideas.
- Category Home Services
- Neighborhood Madison
- City Madison
- State Wisconsin
- Postcode 53713
- Country United States
