Gervais Lincoln, Inc. Service
24 Reiss Ave, Lowell, Massachusetts, 01851
This dealership service center has a mixed reputation. Many customers appreciate the professional, courteous service and the comfortable waiting area. However, there are significant complaints about poor communication, long wait times for appointments, and issues with service quality. Some customers feel that the service department is disorganized and that they are not always kept informed about their vehicle's status.
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Confirm all service details and timelines in writing before leaving your vehicle.
✓ What Works Well
- Professional and courteous staff
- Comfortable waiting area
- Quality work
✗ Areas to Improve
- Poor communication
- Long wait times
- Disorganized service department
- Why is it so hard to get an appointment?
- Is there a loaner car available?
- Why was my car not washed?
Professional and courteous service.
Poor communication and long wait times.
Quality work and comfortable waiting area.
- Category Automobile
- Neighborhood Lowell
- City Lowell
- State Massachusetts
- Postcode 01851
- Country United States
