512 N Cable Rd, Lima, Ohio, 45805
GI Physicians Inc. (Dr. Kottapali) is generally well-regarded for its medical expertise and professional care. Many patients praise the doctors and the procedural staff for being kind, thorough, and efficient. However, there are recurring complaints about the administrative staff, particularly regarding scheduling, billing, and occasional rudeness. It is a practice where the medical care is excellent, but the administrative side can be a headache.
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If you have billing or scheduling issues, try to speak with a supervisor or the office manager directly.
✓ What Works Well
✗ Areas to Improve
Dr. Kottapali is excellent and very knowledgeable.
The procedural staff is amazing and very kind.
The front desk staff needs better customer service training.