Financial Services · Insurance Agency

Gillespie Agency, LLC: Allstate Insurance

119 W Lee Ave, Vinton, Virginia, 24179

Google Maps Updated: 14 May 2026
Authenticity Score: 76/100
About

This agency has a polarized reputation. Many long-term clients appreciate the personal service and the ability to speak with a live person. Conversely, there are strong complaints regarding billing issues, rate hikes, and perceived lack of transparency. While some find the team helpful and efficient, others feel frustrated by the administrative processes and communication style.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
18
Lowest

We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 72/100
Staff Helpfulness 79/100
Pro Tip

Ask for a detailed explanation of any premium increases at renewal time.

Local office access
Multi-policy discounts
Pros & Cons

✓ What Works Well

  • Personalized service
  • Live person communication
  • Helpful staff

✗ Areas to Improve

  • Rate hikes
  • Billing issues
  • Communication concerns
Frequently Asked Questions
  • Why did my premium increase?
  • How do I update my policy?
  • Can you help with my claim?
User Feedback

Bill and his team are the best.

They are thieves.

Great service and integrity.

Location Details
Street: 119 W Lee Ave
City: Vinton
State: Virginia
Postcode: 24179
Country: United States
Location
119 W Lee Ave, Vinton, VA 24179
Quick Info
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