Golden Optometric West Covina
1026-B W Covina Pkwy, West Covina, California, 91790
Patients consistently praise the doctors for their thoroughness and expertise, but the office management and front-desk staff are frequent targets of criticism. Long phone wait times, unprofessional communication, and scheduling errors are common themes. While the clinical care is highly rated, the administrative experience often leaves patients feeling frustrated and undervalued.
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If you need to reach them, try visiting in person or using their online portal, as phone lines are notoriously busy.
✓ What Works Well
- Highly skilled and thorough optometrists
- Great selection of frames and lenses
- Spanish-speaking staff available
✗ Areas to Improve
- Extremely long phone wait times
- Unprofessional and dismissive front desk staff
- Frequent scheduling and appointment management issues
- Why is it so hard to reach someone by phone?
- Can I get a copy of my prescription?
Doctors are great, but the staff is a nightmare.
Management needs to address the front-office culture.
Good clinical care, but the administrative side is lacking.
- Category Health & Medical
- City West Covina
- State California
- Postcode 91790
- Country United States
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