Retail & Malls · Thrift Store

Goodwill Brookfield Store & Donation Station

165 Federal Rd, Brookfield, Connecticut, 06804

Google Maps Updated: 20 May 2026
Authenticity Score: 68/100
About

The Brookfield Goodwill is a polarizing location. While many shoppers appreciate the clean, organized store and the variety of treasures found, there are serious concerns regarding the store's atmosphere. Multiple reviewers have complained about a strong, chemical air freshener system that causes health issues for some. Additionally, there have been reports of serious incidents involving customer harassment and a perceived lack of staff intervention, leading to calls for better training and safety.

Our Review Process
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Highest rating
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We analyze 74 public reviews for Goodwill Brookfield Store & Donation Station using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 75/100
Crowd Management 40/100
Pro Tip

If you are sensitive to fragrances, you may want to avoid this location.

Store Cleanliness
Air Quality
Pros & Cons

✓ What Works Well

  • Clean and organized store
  • Good variety of items
  • Friendly staff (in some cases)

✗ Areas to Improve

  • Strong, chemical air freshener system
  • Reports of customer harassment
  • Perceived lack of staff intervention
Frequently Asked Questions
  • Why is the smell so strong?
  • Are you accepting furniture?
  • Is the store safe?
User Feedback

The air freshener is a deal-breaker.

Staff need better training on safety.

Great place for hidden gems.