Goodyear Auto Service
20 Mack Walters Rd, Shelbyville, Kentucky, 40065
Goodyear Auto Service in Shelbyville is a polarizing shop. Many customers praise the manager, Matt, and his team for their honesty, professionalism, and quick service. However, there is a significant number of negative reviews citing rude customer service, aggressive upselling, and questionable diagnostic accuracy. It seems to be a shop where the experience can be excellent or frustrating depending on the staff member you deal with.
We analyze 74 public reviews for Goodyear Auto Service using our data models and filter out spam to highlight only authentic feedback.
Ask for Matt; he is frequently mentioned as the most helpful and professional manager at this location.
✓ What Works Well
- Professional and knowledgeable staff
- Quick and efficient service
- Honest and trustworthy advice
✗ Areas to Improve
- Reports of rude customer service
- Aggressive upselling tactics
- Inconsistent diagnostic accuracy
- Do you offer free tire pressure checks?
- Can you match competitor prices?
- How long does a standard oil change take?
Matt is the best, very professional
Felt pressured into unnecessary repairs
Wait times are often longer than promised
- Category Automobile
- Neighborhood Shelbyville
- City Shelbyville
- State Kentucky
- Postcode 40065
- Country United States
