1600 Amphitheatre Pkwy, Mountain View, California, 94043
Google B40 is a popular spot for visitors to see the heart of the Google campus. People enjoy the atmosphere, the store, and the art. However, the digital experience remains a major pain point. Users are frustrated with account issues, lack of human support, and the feeling that the company is too big to care about individual users. It's a place that's great to visit but difficult to interact with digitally.
We analyze 64 public reviews for Google B40 using our data models and filter out spam to highlight only authentic feedback.
If you're visiting, try to get there before the lunch crowd; it gets very busy.
✓ What Works Well
✗ Areas to Improve
Campus is great
Support is non-existent
They don't care about users