1200 Woodruff Rd, C2, Greenville, South Carolina, 29607
The Grant Sims GEICO agency has a very polarized reputation. Some clients have had fantastic experiences with agents like Rosie and Ed, praising their helpfulness and ability to save money. However, there are numerous complaints about rising premiums, poor customer service, and difficulty reaching a human. It seems to be a high-volume agency where the experience can vary wildly depending on who you speak with.
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If you're having trouble, try to get the name of a specific agent and work with them directly rather than the general call center.
✓ What Works Well
✗ Areas to Improve
Rosie is a pleasure
Ed is great
Customer service is non-existent