Graves Brothers Home Improvement
755 Winton Rd N, Rochester, New York, 14609
Graves Brothers Home Improvement has a polarized reputation. Many customers are extremely satisfied with the quality of their roofing and siding work, praising the efficiency and professionalism of the crews. Conversely, a significant number of clients report major issues with communication, billing transparency, and warranty follow-up. While some feel they get a great bang for the buck, others warn of hidden costs and poor management responsiveness. It seems to be a company where the field work is often excellent, but the office operations can be a source of frustration.
We analyze 80 public reviews for Graves Brothers Home Improvement using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Efficient and professional installation crews
- Competitive pricing
- High-quality finished results
✗ Areas to Improve
- Poor communication and management responsiveness
- Billing transparency and hidden costs
- Warranty follow-up issues
- What is covered under your warranty?
- Are there any hidden costs in the estimate?
- How do you handle project delays?
The roof looks beautiful, but the office was hard to reach.
Great work, but they didn't stand by their warranty.
Professional crew, but the billing was confusing.
- Category Home Services
- Neighborhood Rochester
- City Rochester
- State New York
- Postcode 14609
- Country United States
