Personal Care · Hair Salon

Great Clips

3940 Valley Gateway Blvd, #5, Roanoke, Virginia, 24012

Google Maps Updated: 18 May 2026
Authenticity Score: 65/100
About

This location has a very mixed reputation. While some customers have had great experiences with specific stylists like Tiffany, many others report significant issues with service quality, professionalism, and wait times. The online check-in system is a point of contention, and there are frequent complaints about rushed haircuts and rude staff. It seems to be a hit-or-miss location depending on the day and the stylist.

Our Review Process
20
Most Relevant
16
Newest
20
Highest rating
20
Lowest rating

We analyze 76 public reviews for Great Clips using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Equipment & Hygiene 60/100
Staff Behavior 55/100
Pro Tip

Use the app to check in, but be prepared for potential wait times regardless.

Online check-in
Affordable
Pros & Cons

✓ What Works Well

  • Affordable pricing
  • Some stylists are very skilled
  • Online check-in available

✗ Areas to Improve

  • Inconsistent service quality
  • Long wait times
  • Reports of rude staff
Frequently Asked Questions
  • Is the online check-in reliable?
  • Who is the best stylist?
  • Are they good with kids?
User Feedback

Tiffany is a favorite

Hit or miss service

Management issues reported