Great Lakes Foot and Ankle Institute
32743 23 Mile Rd, Suite 110, New Baltimore, Michigan, 48047
Patients generally report positive outcomes with the doctors, noting their expertise and efficiency. However, there is a recurring theme of frustration regarding the administrative staff, particularly with billing and phone communication. While the medical care is highly rated, the front-office experience can be hit or miss.
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✓ What Works Well
- Skilled and knowledgeable doctors
- Efficient treatment
- Clean facility
✗ Areas to Improve
- Rude or dismissive front desk staff
- Billing and insurance confusion
- Long wait times
- Why was I billed for this?
- How do I get a call back?
Great doctors, but the office staff needs training
Effective treatment for foot pain
Billing department is difficult to work with
- Category Health & Medical
- City New Baltimore
- State Michigan
- Postcode 48047
- Country United States
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