910 Washington St, Dedham, Massachusetts, 02026
Patients generally appreciate the medical expertise and bedside manner of the doctors, especially Dr. Johnson. The clinical care is often described as thorough and professional. However, there is a recurring, significant complaint regarding the administrative side: it is nearly impossible to reach the office by phone.
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If you have an urgent issue, try showing up in person as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Great doctor, terrible phone service.
Dr. Johnson is worth the drive.
Front desk needs a customer service overhaul.