9420 Key W Ave, Suite 300, Rockville, Maryland, 20850
Patients generally praise the medical expertise of the surgeons, noting they are thorough and skilled. However, the administrative side is a major pain point, with frequent complaints about long wait times, rude front desk staff, and poor communication. Billing practices are also a significant source of frustration for many. While the doctors are often seen as top-tier, the office operations often leave patients feeling dismissed.
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Always ask for a written price estimate for any medical devices or braces before agreeing to them.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the front office is a nightmare.
Billing feels like a total rip-off.
Impossible to schedule appointments or get refills.