Greater Washington Orthopaedic Group PA
9420 Key W Ave, Suite 300, Rockville, Maryland, 20850
Patients generally praise the medical expertise of the surgeons, noting they are thorough and skilled. However, the administrative side is a major pain point, with frequent complaints about long wait times, rude front desk staff, and poor communication. Billing practices are also a significant source of frustration for many. While the doctors are often seen as top-tier, the office operations often leave patients feeling dismissed.
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✓ What Works Well
- Highly skilled and knowledgeable surgeons
- Thorough explanations of treatment options
- Compassionate care from medical staff
✗ Areas to Improve
- Extremely poor administrative responsiveness
- Rude and dismissive front desk staff
- Opaque and expensive billing practices
- Why is it so hard to get a return call?
- Are the billing charges accurate?
Great doctors, but the front office is a nightmare.
Billing feels like a total rip-off.
Impossible to schedule appointments or get refills.
- Category Health & Medical
- City Rockville
- State Maryland
- Postcode 20850
- Country United States
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