Greenvale Pediatrics - Alabaster
1022 1st St N, #102, Alabaster, Alabama, 35007
This clinic is a classic example of great doctors being overshadowed by poor administrative service. Parents love the pediatricians, especially Dr. Jolly and Dr. Buie, but the front office staff is frequently described as rude, dismissive, and difficult to reach. Long hold times and scheduling issues are a major source of frustration for families.
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✓ What Works Well
- Excellent and caring pediatricians
- Thorough and knowledgeable care
- Same-day sick appointments available
✗ Areas to Improve
- Extremely rude and unprofessional front desk staff
- Long phone hold times
- Poor administrative communication
- Why is it so hard to get a call back?
- Are the front desk staff always this dismissive?
We love the doctors, but the front desk makes me want to switch.
Great care, but the scheduling process is a total headache.
The care is good, but the admin side is frustrating.
- Category Health & Medical
- City Alabaster
- State Alabama
- Postcode 35007
- Country United States
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