Gwinnett Urgent Care
1300 Peachtree Industrial Blvd, STE 4101, Suwanee, Georgia, 30024
The clinic has a very polarized reputation. Many patients love the doctors, particularly Dr. Perry, for their listening skills and professional care. However, there is a significant volume of complaints regarding the front desk staff, long wait times, and aggressive billing practices since a recent management change. Patients often feel that the administrative side of the clinic is disorganized and sometimes rude.
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Always keep records of your payments and insurance explanations of benefits to resolve potential billing disputes.
✓ What Works Well
- Excellent and caring doctors
- Thorough medical examinations
- Convenient location
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Long wait times
- Aggressive and confusing billing
- Why am I being billed for a visit I already paid for?
- How do I reach the office to schedule an appointment?
Great doctors, but the front office is a nightmare
Wait times are way too long
Billing department is very difficult to deal with
- Category Health & Medical
- City Suwanee
- State Georgia
- Postcode 30024
- Country United States
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