Retail & Malls · Grocery Store
H-E-B
14325 Potranco Rd, San Antonio, Texas, 78253
Google Maps
Updated: 20 May 2026
Authenticity Score: 75/100
About
This store is highly praised for its bakery and produce, but it faces significant criticism regarding curbside service and management. Many customers report missing items, long wait times, and poor communication. While the store itself is often clean and well-stocked, the service issues are a major pain point for many shoppers.
Our Review Process
20
Most Relevant
13
Newest
20
Highest rating
20
Lowest rating
We analyze 73 public reviews for H-E-B using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
80/100
Crowd Management
50/100
Pro Tip
Check your curbside order carefully before leaving the parking lot.
Bakery
Curbside pickup
Pros & Cons
✓ What Works Well
- Excellent bakery
- Fresh produce
- Clean store
✗ Areas to Improve
- Poor curbside service
- Management communication issues
- Inconsistent staff training
Frequently Asked Questions
- Is the curbside service reliable?
- Why are items missing from my order?
- Is the store clean?
User Feedback
Bakery is amazing.
Curbside needs major improvement.
Management needs to be more responsive.
Quick Info
- Category Retail & Malls
- Neighborhood San Antonio
- City San Antonio
- State Texas
- Postcode 78253
- Country United States
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