Hampton Roads Eye Associates Oyster Point
11800 Rock Landing Dr, Newport News, Virginia, 23606
This practice has a polarized reputation. Many patients praise the doctors for their expertise and life-changing surgeries, while others report significant issues with administrative staff, billing, and communication. The front desk and scheduling processes are frequently cited as major pain points, often overshadowing the quality of medical care.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Highly skilled doctors
- Successful surgical outcomes
- Friendly optical shop staff
✗ Areas to Improve
- Rude and unhelpful front desk
- Billing and insurance confusion
- Long wait times for appointments
- Why is it so hard to get an appointment?
- Are the billing charges accurate?
Doctors are great, but the staff is a nightmare.
My surgery was a success, but the office experience was poor.
Front desk needs a serious attitude adjustment.
- Category Health & Medical
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
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