Hampton Roads Orthopaedics Spine & Sports Medicine - Newport News
730 Thimble Shoals Blvd, Suite 130, Newport News, Virginia, 23606
Patients generally praise the surgical outcomes and the expertise of the doctors, particularly Dr. Carter. The clinical staff is often described as compassionate and helpful. The main complaints revolve around billing disputes, rude front desk interactions, and a rigid 'one problem per visit' policy that frustrates those with multiple issues.
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Clarify billing policies before your procedure to avoid surprise out-of-pocket demands.
✓ What Works Well
- Elite surgical skills
- Compassionate clinical staff
- Clean and well-run facility
✗ Areas to Improve
- Aggressive billing practices
- Rude front desk staff
- Restrictive 'one issue per visit' policy
- Why can't I discuss two issues at once?
- Is the billing department reliable?
Great surgeons, but watch your billing statements
Front desk needs to be more patient-friendly
Excellent hip and knee replacement results
- Category Health & Medical
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
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