Hand and Microsurgery Associates
1210 Gemini Pl, Suite 200, Columbus, Ohio, 43240
The clinical care at this facility is generally viewed as excellent, with many patients praising the surgeons for their skill and successful outcomes. However, the administrative experience is a frequent point of contention. Patients often report feeling frustrated by long wait times, poor communication, and rigid office policies. While the doctors are highly regarded, the overall experience can be marred by the front-office operations.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have children, call ahead to confirm the current policy on bringing them into the exam room, as it seems to change.
✓ What Works Well
- Highly skilled surgeons
- Effective physical therapy
- Clean and modern facility
✗ Areas to Improve
- Poor front desk customer service
- Difficult to reach by phone
- Rigid and sometimes confusing policies
- Why is it so hard to get a return call?
- Are children allowed in the exam room?
Dr. Cook is a fantastic surgeon.
The front staff is not very friendly or personable.
I felt like I was just a number to the scheduling team.
- Category Health & Medical
- City Columbus
- State Ohio
- Postcode 43240
- Country United States
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