Hand & Stone Massage and Facial Spa
14983 S Dixie Hwy, Palmetto Bay, Florida, 33176
Hand & Stone Massage and Facial Spa in Palmetto Bay is a popular spot that many locals enjoy for its relaxing atmosphere and quality massage and facial services. Many customers praise the skill of specific therapists like Wayne, Alex, and Camila. However, there are significant complaints about business practices, particularly regarding membership, billing, and customer service. While the massage experience itself is often praised, the administrative side of the business has caused some friction for many customers.
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Read the membership contract thoroughly before signing up.
✓ What Works Well
- Relaxing and clean environment
- Skilled and professional therapists
- High-quality massage and facial services
✗ Areas to Improve
- Issues with membership and billing
- Poor customer service from front desk
- Wait times can vary
- Is the membership worth it?
- Who is the best therapist?
- How do I cancel my membership?
Wayne and Alex are fantastic.
The salon is clean and professional.
Be careful with the membership terms.
- Category Personal Care
- City Palmetto Bay
- State Florida
- Postcode 33176
- Country United States
