Hand & Stone Massage and Facial Spa
126 Onix Dr, Kennett Square, Pennsylvania, 19348
Hand & Stone in Kennett Square is a popular spa, with many clients praising the skill of the therapists and the relaxing environment. However, there are frequent complaints about disorganized customer service, scheduling issues, and inconsistent experiences. It's a place where you can get a great service, but the administrative side can be frustrating.
We analyze 72 public reviews for Hand & Stone Massage and Facial Spa using our data models and filter out spam to highlight only authentic feedback.
If you have a membership, be sure to clarify how upgrades and service times are calculated to avoid any billing surprises.
✓ What Works Well
- Skilled and professional therapists
- Relaxing environment
- Good variety of services
✗ Areas to Improve
- Disorganized customer service
- Scheduling and availability issues
- Inconsistent experiences
- Do they offer memberships?
- Is it easy to book an appointment?
- What is the cancellation policy?
Great service, but the front desk is a mess.
The therapists are top-notch.
Scheduling can be a real headache.
- Category Personal Care
- City Kennett Square
- State Pennsylvania
- Postcode 19348
- Country United States
