Hand & Stone Massage and Facial Spa
761 Lancaster Ave, Bryn Mawr, Pennsylvania, 19010
This location is highly regarded for its talented massage therapists and estheticians, with many clients returning for years. The facials and massages are frequently described as top-tier and relaxing. However, the membership and cancellation policies have caused significant frustration for some, leading to complaints about billing errors and poor customer service at the front desk.
We analyze 73 public reviews for Hand & Stone Massage and Facial Spa using our data models and filter out spam to highlight only authentic feedback.
Get all cancellation agreements in writing to avoid future billing disputes.
✓ What Works Well
- Excellent massage therapists
- Knowledgeable estheticians
- Relaxing spa environment
✗ Areas to Improve
- Difficult cancellation process
- Billing and membership issues
- Inconsistent front desk service
- How do I cancel my membership?
- Who is the best massage therapist?
- Are the facials worth it?
Deborah is a facial wizard.
The membership is a trap, be careful.
Great massage, but the front desk is a headache.
- Category Personal Care
- Neighborhood Bryn Mawr
- City Bryn Mawr
- State Pennsylvania
- Postcode 19010
- Country United States
