Hand & Stone Massage and Facial Spa
2844 S Eagle Rd, Newtown, Pennsylvania, 18940
Hand & Stone in Newtown is a very polarizing location. While some clients have had wonderful experiences with specific therapists, there are numerous reports of poor management, billing issues, and unprofessional customer service. It seems like a hit-or-miss experience, and the management's handling of complaints has left many long-term clients feeling frustrated and undervalued.
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If you have a membership, be very clear about the cancellation policy and get everything in writing.
✓ What Works Well
- Some talented therapists
- Convenient location
- Relaxing atmosphere (when it works)
✗ Areas to Improve
- Poor management and customer service
- Billing and membership issues
- Inconsistent service quality
- What is the cancellation policy?
- How do I cancel my membership?
- Who is the best therapist?
Management is difficult to deal with.
Hit or miss for massages.
Billing issues are a major pain.
- Category Personal Care
- Neighborhood Newtown
- City Newtown
- State Pennsylvania
- Postcode 18940
- Country United States
