Hand & Stone Massage and Facial Spa
560 Nassau Park Blvd, Princeton, New Jersey, 08540
This spa is generally well-regarded for its relaxing atmosphere and skilled therapists like LaRonica, Gina, and Anthony. Many members enjoy the consistent quality of massages and facials. However, there are recurring complaints about the business side of things, specifically regarding membership cancellations, billing issues, and aggressive upselling. While the service itself is often top-notch, the administrative hurdles can be a real headache for some.
We analyze 73 public reviews for Hand & Stone Massage and Facial Spa using our data models and filter out spam to highlight only authentic feedback.
Read the membership contract very carefully before signing, especially the cancellation policy.
✓ What Works Well
- Skilled massage therapists
- Relaxing atmosphere
- Great facials
✗ Areas to Improve
- Difficult membership cancellation
- Billing issues
- Aggressive upselling
- How do I cancel my membership?
- Are the therapists professional?
- Is it worth the membership cost?
Great massages, but watch out for the membership fine print
Therapists are talented
Front desk can be confusing
- Category Personal Care
- City Princeton
- State New Jersey
- Postcode 08540
- Country United States
