Hand & Stone Massage and Facial Spa
456 Home Dr, Pittsburgh, Pennsylvania, 15275
This location receives mixed feedback, with many clients praising individual therapists like Katie and Rachel for their expertise. However, significant complaints exist regarding management, scheduling issues, and aggressive cancellation fees. Some customers feel the front desk is disorganized and unprofessional, leading to a frustrating experience. While the services themselves are often described as high quality, the administrative hurdles and management style are major pain points.
We analyze 76 public reviews for Hand & Stone Massage and Facial Spa using our data models and filter out spam to highlight only authentic feedback.
Book your appointments online to avoid phone scheduling errors and always confirm your therapist's specialty before arriving.
✓ What Works Well
- Highly skilled massage therapists and estheticians
- Clean and modern facility
- Relaxing atmosphere for treatments
✗ Areas to Improve
- Poor management and unprofessional staff
- Frequent appointment cancellations
- Aggressive and confusing cancellation policies
- How do I cancel my membership?
- Are the cancellation fees avoidable?
- Who is the best therapist to book?
Great services but watch out for administrative issues
Request specific therapists for the best experience
Be aware of the strict cancellation policy
- Category Personal Care
- Neighborhood Robinson Township
- City Pittsburgh
- State Pennsylvania
- Postcode 15275
- Country United States
