Hand & Stone Massage and Facial Spa
315 Walt Whitman Rd, Huntington Station, New York, 11746
Customers generally love the skilled estheticians and massage therapists, often highlighting specific staff members for their expertise. However, the front desk and management receive frequent complaints regarding scheduling, billing errors, and poor conflict resolution. While the facility is often described as clean and relaxing, some users feel the service is rushed or that they are being nickel-and-dimed for add-ons. It is a mixed bag where the quality of the service depends heavily on the individual therapist. Overall, it is a spot that can be hit or miss depending on the staff you book.
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Always clarify if add-ons reduce your total massage or facial time before booking.
✓ What Works Well
- Highly skilled estheticians and therapists
- Clean and relaxing environment
- Friendly and welcoming individual staff
✗ Areas to Improve
- Poor management and front desk communication
- Billing and membership cancellation issues
- Rushed service sessions
- Why is my session time shorter than paid for?
- How do I cancel my membership without being charged?
- Are add-ons included in the total time?
Great facials but management needs to step up.
Therapists are spot on, but the front desk is a mess.
Don't expect a full hour if you get add-ons.
- Category Personal Care
- Neighborhood Huntington Station
- City Huntington Station
- State New York
- Postcode 11746
- Country United States
