Hand & Upper Extremity Center of San Antonio
21 Spurs Ln, Suite 248, San Antonio, Texas, 78240
The Hand & Upper Extremity Center of San Antonio receives mixed reviews. Many patients praise the surgical expertise of doctors like Dr. Srinivasan and Dr. Green, reporting excellent outcomes. However, there is a significant and recurring theme of poor administrative service, including rude front-desk staff, long wait times, and billing frustrations. While the clinical care is often top-tier, the office operations frequently detract from the patient experience.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you choose this practice, be prepared to be persistent with administrative follow-ups and keep detailed records of all interactions.
✓ What Works Well
- Highly skilled surgeons with great outcomes
- Effective and thorough treatment plans
- Professional and knowledgeable clinical staff
✗ Areas to Improve
- Rude and dismissive front-desk staff
- Long wait times
- Billing and communication issues
- Are the surgeons worth the administrative hassle?
- Why is it so hard to get a call back?
The doctors are great, but the office staff is a nightmare.
I feel like a number, not a person.
Great care, but the office operations are frustrating.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78240
- Country United States
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